Date of Last Update: June 12, 2018 (the “Effective Date”)
Thank you for visiting www.FAO.com (the “Website”). ThreeSixty Brands Group, LLC, owners of the FAO Schwarz trademark and brand (“FAO Schwarz,” “we,” or “us”) is committed to protecting your privacy. We strive to keep your Personal Information (as defined below) confidential.
RESPONSIBILITY FOR YOUR INFORMATION
FAO Schwarz is the data controller with respect to all of the information, including Personal Information, collected from visitors to the Website. The obligations of a controller is to provide you with information of what, why and how we process your information.
Where FAO Schwarz is not the controller you will be adequately informed.
PERSONALLY IDENTIFIABLE INFORMATION
You cannot purchase items on our Website without telling us who you are and revealing Personal Information. We collect Personal Information for the purpose of enabling us to contact you directly, confirming your identity, fulfilling purchases on our Website, and complying with relevant laws and regulations. We will only process information about you when having a lawful ground and business reason to do so. In general we rely on the following reasons to collect and process your data:
- provide you with convenient access to purchase our products;
- deliver the information, products, or services you request;
- with your consent keep you up to date on the latest product announcements, special offers, and other information we think you’d like to hear about;
- upon your request or with your consent send you technical notices, updates, security alerts, and support and administrative messages;
- monitor and analyze trends, usage, and activities in connection with the Website;
- provide, maintain, and improve the Website;
- To comply with legal obligations; and
- For legitimate interests after balancing your interests and rights.
Whether or not to provide FAO Schwarz with Personal Information is completely your own choice. But if you choose not to provide the information we request, you will be unable to purchase our products on the Website and receive certain information and services on our Website. We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase, or request service. We also collect information, including Personal Information, when you create an account, participate in any interactive features of the Website, fill out a form, or otherwise communicate with us via the Website. In addition, when you register for our services or ask to be included in an email mailing list, we collect and store the information and Personal Information you provide in a secure database.
USE OF PERSONAL INFORMATION
Your Personal Data will normally be used by FAO Schwarz for purposes such as:
- Providing and administering the sales of our products and services;
- Administering our relationship with you, and responding to inquiries;
- Business development including sending updates, publications, and details of events; and
- Meeting legal or other regulatory obligations imposed on FAO Schwarz.
The Personal Information that you provide to us and information about your order may be combined with other Personal Information (such as demographic information and past purchase history) available from our records and other sources. This information may, with your consent, be used to for future marketing efforts, business development and making the operation of our Website more efficient.
Marketing and Business Development
Occasionally we may use Personal Information to send you details of new services, updates, and invites to events. We will, however, only do so when we have a legitimate interest to contact you and/or where you consent to being contacted in such way. If you prefer not to receive promotional material from FAO Schwarz, please let us know by e-mailing us at privacy@FAO.com and put “unsubscribe” in the subject line together with the name of the publication you wish to unsubscribe from. Our marketing communications will also include an “unsubscribe” link.
Transfer of Assets
SHARING PERSONAL INFORMATION
To provide and administer the sales of our products and services on our Website, we may need to share your Personal Information with our partners and different service providers or suppliers that we work with. This does not adversely affect your rights. We will take all reasonable steps necessary to ensure transferred information is kept secure as required by applicable data privacy laws.
We may disclose ‘blind’ aggregated data and user statistics to prospective partners and other third parties, and for other lawful purposes. Blind data is data which does not identify an individual person or disclose Personal Information. We may also disclose Personal Information with your consent or at your direction.
Please be advised that in certain circumstances, FAO Schwarz may be required to disclose your Personal Information to governmental organizations, attorneys and private agencies that conduct relevant criminal and civil investigations, or otherwise as required by our legal obligations.
RETENTION AND TRANSFER OF PERSONAL INFORMATION
We retain Personal Information as necessary to service your use of the Website and our services. We also keep Personal Information, meta data, documentation, and any other relevant information as permitted and/or required by law.
When the retention time is reached your information may be destroyed. You may also ask FAO Schwarz to transfer your Personal Information upon request. Please contact privacy@FAO.com to request transfer of your Personal Information or for more information regarding retention time and retention of information.
ACCURACY OF PERSONAL INFORMATION
We want to keep your Personal Information as correct and updated as possible. If your Personal Information is incorrect or has changed, please inform us by sending us an email to privacy@FAO.com.
YOUR RIGHTS AND COMMUNICATIONS
You have the right to make the following request to FAO Schwarz:
- Access your Personal Information (data subject access request);
- Correction of your Personal Information;
- Erase or transfer of your Personal Information;
- Restrict processing of your Personal Information;
- Object to the processing of your Personal Information; and
- Withdrawal of your consent for collection of Personal Information.
Following your initial transaction or registration on our Website, we want to continue to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by sending your written request via email to privacy@FAO.com. Please provide your full name and email address, and describe specifically what information you do not want to receive. Please note that it may take up to two weeks for your request to become effective.
If you do not want FAO Schwarz to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of the services and functionalities at our Website.
We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our Website. We use this information to track aggregate traffic patterns throughout the Website. Such information is not correlated with any Personal Information.
SOCIAL SHARING FEATURES
The Website may offer social sharing features and other integrated tools (such as the Facebook “Like” button and the Twitter “Follow” button), which let you share actions you take on the Website with other media. The use of such features enables the sharing of information with your friends or the public, depending on the privacy settings you establish with the entity that provides the social sharing feature. You use these social sharing features at your own risk. No security measures, including the privacy settings referenced above, are perfect or impenetrable. We cannot and do not guarantee that the information you share using such features will not be viewed by unauthorized persons. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
FAO Schwarz uses commercially reasonable efforts to safeguard the security of your information with physical, electronic, and managerial procedures. Likewise, we urge you to take every precaution to protect your Personal Information when you are on the Internet. Change your passwords often, use a combination of letters and numbers and make sure you use a secure browser. The Website uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where Personal Information is required. To make purchases from the Website, you must use an SSL-enabled browser, such as +. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet. We may update browser requirements from time to time by posting a notice on the Website.
Remember to sign out of your FAO Schwarz account and close your browser window when you have finished your work to ensure that others cannot access your account by using your computer when you are away from it. Because of the global nature of the Internet, when you give us information, that information may be sent electronically to servers outside of the country where you originally entered the information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Except as discussed above or otherwise designated, the Website does not use security encryption measures. Therefore, information that you disclose by use of the Website (as with any website that is non-secure), by posting a message or using e-mail, potentially could be collected and used by others. This may result in unsolicited messages from third parties or use of such information by third parties for their own purposes, legal or illegal. As a result, while we strive to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us or from our services, and you do so at your own risk.
THIRD PARTY WEBSITES
CHILDREN UNDER THE AGE OF 13
FAO Schwarz does not knowingly solicit Personal Information from children or send them requests for Personal Information. If you are under 13, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information.
CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 permits customers of FAO Schwarz who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us electronically at privacy@FAO.com or write to us at the address set forth below.