Have questions or comments about your order? Let us help you!

Visit our FAQ page for answers to more commonly asked questions.

If you weren't able to find what you were looking for and still have a question, please email us at any of the emails below or use our contact form.

For Product related concerns purchased at faoschwarz.com:
ContactUs@FAO.com

For Press/PR Inquiries please contact: 
PR@FAO.com

For all events, please contact: 
events@fao.com

For Employment Inquiries please contact:
Careers@FAO.com 

For Personal Shopping please contact:
PersonalShopping@FAO.com

For Product related concerns purchased at Rockefeller Center:
CustomerService@FAO.com

For Product related concerns purchased at airport locations: 
ContactUs@dufry.com

If you have not received a response via email within 2 business days you can reach our customer service team via phone at 1 (800) 326-8638.

Contact Form