Got questions or comments about your order? Let us help you! for fastest results please email us at any of the emails below or using our contact form.

For Product related concerns purchased online:
ContactUs@FAO.com

For Press/PR Inquiries please contact: 
FAOSchwarz@thedooronline.com

For Employment Inquiries please contact:
Careers@FAO.com 

For Personal Shopping please contact:
PersonalShopping@FAO.com

For Product related concerns purchased at Rockefeller Center:
CustomerService@FAO.com

For Product related concerns purchased at airport locations: 
Comments@HudsonGroup.com

If you have not received a response via email within 24 hours you can reach our customer service team through phone at 1 (800) 326-8638