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Got questions or comments about your order? Let us help you! Contact our customer service team through phone 1 (800) 326-8638 or email or leave us a message below.  

For Product related concerns purchased online: ContactUs@FAO.com

For Press/PR Inquiries please contact: FAOSchwarz@thedooronline.com

For Employment Inquiries please contact: Careers@FAO.com 

For Personal Shopping please contact: PersonalShopping@FAO.com

For Product related concerns purchased at Rockefeller Center: CustomerService@FAO.com

For Product related concerns purchased at airport locations: Comments@HudsonGroup.com