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Got questions or comments about your order? Let us help you!

Seasonal Notices:

Changes/Cancellations:
Unfortunately, we are unable to change and/or cancel your order after it has been placed due to warehouse processing automations. We apologize for the inconvenience and are happy to assist you with a return once your item is received.

Order Updates:

We are currently experiencing a high volume of orders, resulting in longer processing times. Our current processing time for orders is up to 72 hours, unless express shipping methods were chosen.

Shipping:
Please note, there are nationwide carrier delays that are resulting in additional delivery time. All orders should be delivered within 3-10 business days, unless express shipping methods were chosen.

Visit our FAQ page for answers to more commonly asked questions.

If you weren't able to find what you were looking for and still have a question, please email us at any of the emails below or use our contact form.

For Product related concerns purchased online:
ContactUs@FAO.com

For Press/PR Inquiries please contact: 
ContactUs@FAO.com

For Employment Inquiries please contact:
Careers@FAO.com 

For Personal Shopping please contact:
PersonalShopping@FAO.com

For Product related concerns purchased at Rockefeller Center:
CustomerService@FAO.com

For Product related concerns purchased at airport locations: 
Comments@HudsonGroup.com


If you have not received a response via email within 2 business days you can reach our customer service team via phone at 1 (800) 326-8638.


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