Returns

We offer easy returns for eligible products within 30 days of the delivery date. A $10 return shipping fee per return shipment will be applied for all returns regardless of reason. 

Our extended holiday return policy is currently in effect. Orders placed from November 15th through December 20th 2024 are eligible for return through January 31st 2025.

To get started with a return, visit our Return Portal within 30 days of receiving your order.

We will review the return inquiry and respond with a return label or additional instructions within 48 hours. You will receive a pre-paid label to ship your return back to us. Please note that items must returned in their original packaging.

Non-returnable items include:

  • Items marked as Final Sale (this is noted in your cart and/or on the product page)
  • Items 30 days past the delivery date
  • Gift cards
  • Items that have been worn, washed, assembled, or otherwise fully unpackaged
  • Items that do not include their attached original tag
  • Items with damaged packaging (excludes damages from shipping) or items missing original packaging
  • Personalized, monogrammed or customized items
  • Candy/food products

  • Items purchased in bulk, defined as purchases with 4 or more of the same item, are not eligible for returns. 

Some items that ship directly from our partners may have additional instructions, restocking and/or shipping fees. Please contact us for assistance with these returns via our Contact Form here.

Steiff Returns:

Limited Edition returns are not eligible for a full refund unless the outer cardboard box is unopened and the brown tape is sealed. If a Limited Edition is returned in an opened outer box, a refund of 50% of the item's total retail value will be issued.

Best Ride On Cars, Kool Karz Playground & Freddo Returns:
All returns from Best Ride On Cars, Kool Karz Playground & Freddo are subject to a 10% restocking fee due to their size/weight.

Wonder & Wise Returns:
All returns from Wonder & Wise are subject to a 20% restocking fee due to their size/weight.

Funko Returns/Replacements:
Please be aware of the following limitations:

  • We cannot control slight manufacturing variations and are not able to replace items based on these variations, including but not limited to minor product imperfections, figure positioning, or sticker placement. 

  • We design our packaging to protect the collectibles inside. Slight blemishes to packaging may occur during the manufacturing or shipping process and will not be considered a damaged product. 

Bulk Purchases:

FAO Schwarz reserves the right to restrict, limit, cancel or alter orders and the terms of purchase and return applicable to Bulk Purchases. The term “Bulk Purchases” is defined as purchases made for resale and/or purchases of greater than four (4) of the same item. This includes customers who purchase under various aliases or email addresses. The total number of ordered items will be summed when determining return eligibility. 

Refunds:

Refunds are processed in the form of original payment, less the original shipping fee and $10 return shipping fee. 

All products must be in their original packaging and not used or damaged. If your returned item arrives damaged at our warehouse, we will not be able to refund the purchase.

Please note that during the holiday season, refunds for returns may take up to 7-14 business days to be processed once the item is received at our facility. We appreciate your patience.

If a package is marked as Return to Sender, we reserve the right to charge a $10 restocking fee to cover the shipping & labor involved in the returns process. Original shipping fees are non-refundable. 

If you have any questions regarding a refund or status of return, please submit a request via our Contact Form here

Warranty:

All items from FAO Schwarz, Sharper Image and Discovery have a 90-day warranty period. If your item breaks or is damaged, we are happy to provide you with a replacement within 90 days of purchase. 

Final Sale:

Some items may be marked as "final sale." If an item is noted as final sale, it is not eligible for return. Final sale items will be noted in the product description and/or on the cart page. They will be ineligible for return in the return portal.