Returns

 

We pride ourselves on customer satisfaction and will work to insure you are happy with your purchase.

Online Return Policy:

If you are unhappy with your online purchase you may return most items (unwashed, unworn, undamaged merchandise and packaged goods in the original packaging) using our Returns Portal.  Refunds are issued in the same form of the original payment, less any shipping fees.  The customer is also responsible for a return shipping fee of $15.00.  If we have made a mistake, like shipping the incorrect item, we will waive the return shipping fee.  Some sale items or items shipped directly from our partners may have additional restocking or shipping fees, please contact customer service at 1 (800) 326-8638 or contactus@fao.com for assistance with these returns.

FAO Schwarz gift cards are unable to be returned and are non-refundable.  Gift cards are to be treated as cash and cannot be reissued if misplaced.  Gift cards are not redeemable for cash except where required by law.  See back of gift card for all terms and conditions. FAO Schwarz gift cards purchased prior to 2017 will not be accepted or redeemed.

For everyone’s safety, all candy and food product is final sale and not eligible to be returned. 

All promotional items/gift cards given away with a purchase must be returned with the qualifying item or their value will be deducted from any refund.

If you would like to make a return, please visit our Returns Portal.

For in-store Purchase Returns:

With your original receipt, most (some restrictions apply) unwashed, unworn, undamaged merchandise and packaged goods in the original packaging may be returned within 30 days of purchase date for a full refund in the original form of payment. Without an original receipt, we may be able to locate details on your purchase.  If not, we will return the item and provide a store credit for the current selling price of the item. Returns received after the 30-day return period are accepted at our discretion.

FAO Schwarz gift cards are unable to be returned and are non-refundable.  Gift cards are to be treated as cash and cannot be reissued if misplaced.  Gift cards are not redeemable for cash except where required by law.  See back of gift card for all terms and conditions. FAO Schwarz gift cards purchased prior to 2017 will not be accepted or redeemed.

For everyone’s safety, all candy and food product is final sale and not eligible to be returned. 

We reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.

For in-store returns please speak to a Sales Associate at the store, email: CustomerService@FAO.com