At FAO Schwarz, we want you to love what you purchase from our site, and if you don’t, we offer easy returns for eligible products within 30 days of the delivery date. A flat return fee of $10.00 per return shipment will be applied for all returns regardless of reason.
To get started with a return, visit our Return Portal within 30 days of receiving your order ($10 restocking fee applies).
We will review the return inquiry and respond with a return label or additional instructions within 48 hours.
Non-returnable items include:
- Items marked as Final Sale
- Items 30 days past the delivery date
- Gift cards
- Items that have been worn, washed, assembled, or otherwise fully unpackaged
- Items that do not include their attached original tag
- Items with damaged packaging (excludes damages from shipping) or items missing original packaging
- Personalized, monogrammed or customized items
- Candy/food products
Items purchased in bulk, defined as purchases with 5pcs or more of the same item, are not eligible for returns.
Some items that ship directly from our partners may have additional instructions, restocking and/or shipping fees. Please contact us for assistance with these returns via our Contact Form here.
FAO Schwarz reserves the right to restrict, limit, cancel or alter orders and the terms of purchase and return applicable to Bulk Purchases. The term “Bulk Purchases” is defined as purchases made for resale and/or purchases of greater than five (5) of the same item.
Refunds are processed in the form of original payment, less the original shipping fee. Please note an additional $10 fee is applied to cover the cost of the pre-paid shipping label and our restocking fee.
All products must be in their original packaging and not used or damaged. If your returned item arrives damaged at our warehouse, we will not be able to refund the purchase.
Please note that during the holiday season, refunds for returns may take up to 7-10 business days to be processed once the item is received at our facility. We appreciate your patience.
If you have any questions regarding a refund or status of return, please submit a request via our Contact Form here
All items from FAO Schwarz, Sharper Image and Discovery have a 90-day warranty period. If your item breaks or is damaged, we are happy to provide you with a replacement within 90 days of purchase.