With your original receipt, any unwashed, unworn, undamaged merchandise and packaged goods in the original packaging may be returned within 30 days of purchase date for a full refund in the original form of payment. Without an original receipt, we may be able to locate details on your purchase.  If not, we will return the item and provide a store credit for the current selling price of the item. Returns received after the 30-day return period are accepted at our discretion.

FAO Schwarz gift cards are unable to be returned and are non-refundable.  Gift cards are to be treated as cash and cannot be reissued if misplaced.  Gift cards are not redeemable for cash except where required by law.  See back of gift card for all terms and conditions. FAO Schwarz gift cards purchased prior to 2017 will not be accepted or redeemed.

For everyone’s safety, all candy and food product is final sale and not eligible to be returned. 

For online returns, the customer is responsible for the return shipping fee of $8.  If we made a mistake, like sending the wrong item, of course we will pay for the return shipping fee. If you are returning an online order that was shipped any method besides FedEx Ground, we reserve the right to retain the shipping fee. 

Any promotions or discounts are not valid on previous purchases.

All promotional items/gift cards given away with a purchase must be returned with the qualifying item or their value will be deducted from any refund.

During the holidays, items shipped between November 1st and December 31st can be returned until January 31st.

We reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.


For any additional questions, please see a sales associate or contact customer service at 1 (800) 326-8638 or

If you would like to make a return, please visit our Returns Portal to facilitate this process.