Date of Last Update: June 12, 2018 (the “Effective Date”)
Welcome to FAO Schwarz! This website, www.FAO.com (the “Website”), is operated by ThreeSixty Brands Group, LLC, owners of the FAO Schwarz trademark and brand (“FAO Schwarz”). The terms “we”, “us” and “our” refer to FAO Schwarz. FAO Schwarz offers this Website, including all information, tools and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here and on this Website.
Our store is hosted by Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Website. You may not use this Website, the Services and our products for any illegal or unauthorized purpose, nor may you, in the use of the Services, violate any laws and regulations (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms of Service will result in an immediate termination of your Services and the access to this Website.
Some use of the Services and the purchase of products requires that you create an account by providing us with a valid email address and strong password. You are responsible for all activity that occurs in association with your account. We are not liable for any loss or damages caused by your failure to maintain the confidentiality of your account credentials.
We may need to contact you about your use of the Services or purchase of products. These communications are part of the Services. As part of your use of the Services, you may receive notifications, text messages, alerts, or emails. You agree to the receipt of these communications. You are responsible for any messaging or data fees you may be charged by your wireless carrier.
GENERAL CONDITIONS - INTELLECTUAL PROPERTY
For purposes of these Terms of Service, “FAO Schwarz Content” means and includes any text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through this Website and the Services to you. The FAO Schwatz Content, the Services and its underlying technology are protected by copyright, trademark, patent, intellectual property and other laws of the United States and foreign countries. You agree not to remove, change or obscure any copyright, trademark, service mark or other proprietary rights notices on this Website or incorporated in or accompanying the Services.
This Website and the Services are intended for your personal, non-commercial use. FAO Schwarz grants you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Services and access and view this Website and the FAO Schwarz Content for your personal non-commercial use. This license is provided solely for your personal use and enjoyment of this Website and the Services as permitted in these Terms of Service. You agree not to reproduce, reverse engineer, duplicate, copy, sell, resell or exploit any portion of the Services and the FAO Schwarz Content, use of the Services and the FAO Schwarz Content, or access to the Services or any contact on the Website through which the Services are provided, without our express written permission and consent. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by FAO Schwarz or its licensors, except for the licenses and rights expressly granted in these Terms of Service.
The headings used in these Terms of Service are included for convenience only and will not limit or otherwise affect these Terms of Service.
ACCURACY, COMPLETENESS, AND TIMLINESS OF INFORMATION
We are not responsible if information made available on this Website is not accurate, complete or current. The material on this Website is provided for general information and entertainment purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Website is at your own risk. This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website.
Full use of this Website and the Services is dependent upon your use of a computer with adequate software or a supported mobile device and Internet access. The maintenance and security of this equipment may influence the performance of this Website and the Services and it is your responsibility to ensure your equipment’s functionality.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice (See also our Terms of Sale). We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Services.
PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Website is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Services will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our RETURNS POLICY and TERMS OF SALE.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the Website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
THIRD PARTY LINKS
Certain content, products and services available via our Services may include materials from third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the relevant third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at or without our request, you send us certain specific submissions (for example contest entries), creative ideas, suggestions, proposals, plans, or other materials and content, whether online, by email, by postal mail, or otherwise (collectively ”Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, alter, modify and otherwise use in any medium any Comments that you forward to us.
By making your Comments available to us, you hereby grant us a non-exclusive, transferable, sublicensable, worldwide, fully paid royalty-free license to use, copy, modify, publicly display, publicly perform and distribute your Comments (“Your License”). We are and shall be under no obligation to: (1) maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.
We may, in our sole discretion, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or violates any party’s intellectual property or these Terms of Service. Additional terms and conditions may apply to contests, sweepstakes, giveaways and other promotions sponsored by FAO Schwarz and its partners. It is your responsibility to carefully review those terms and conditions.
You are responsible for your Comments. You represent and warrant that you own your Comments or that you have all rights necessary to grant us Your License. You also represent and warrant that your Comments and the use and provision of your Comments will not: (a) infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (b) violate, or encourage any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (c) be fraudulent, false, misleading or deceptive; (d) be defamatory, obscene, pornographic, vulgar or offensive; (e) promote discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (f) be violent or threatening or promote violence or actions that are threatening to any person or entity; or (g) promote illegal or harmful activities or substances. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third-party.
You also agree that your Comments will comply with the following guidelines:
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our Website or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Services or on this Website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Services or on this Website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Services or on this Website, should be taken to indicate that all information in the Services or on this Website has been modified or updated.
DIGITAL MILLENNIUM COPYRIGHT ACT
FAO Schwatrz respects other parties’ intellectual property rights and copyright law, and expects its users to do the same. FAO Schwatrz reserves the right, in its sole discretion, with or without notice, to terminate content, Comments, account holders and users who infringe the rights of copyright holders. Please see FAO Schwatrz’s DMCA/COPYRIGHT POLICY, which is incorporated and made part of these Terms of Service.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Services, the FAO Schwarz Content and the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of this Website, other websites, third parties or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Services or this Website, other websites, or the Internet. We reserve the right to terminate your use of the Services or this Website for violating any of the prohibited uses or these Terms of Service.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Services, the FAO Schwarz Content and this Website will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Services, the FAO Schwarz Content and this Website will be accurate or reliable.
You agree that from time to time we may remove the Services, the FAO Schwarz Content and this Website for indefinite periods of time or cancel the Services, the FAO Schwarz Content and this Website at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Services, the FAO Schwarz Content and this Website is at your sole risk. This Website, the FAO Schwarz Content and the Services and all products and services delivered to you through the Services are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall FAO Schwarz, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of this Website, the FAO Schwarz Content any of the Services or any products procured using the Services, or for any other claim related in any way to your use of this Website, the FAO Schwarz Content and the Services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Website, the FAO Schwarz Content and the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law
DISCLAIMER, LIMITATION OF LIABILITY, AND INDEMNIFICATION
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
If you violate these Terms of Service, we reserve the right to terminate and/or deactivate your account and access to the Services, at our sole discretion, at any time and without notice or liability to you. Upon any such termination, we may delete any Comments and other information related to your account. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms of Service for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Website.
ENTIRE AGREEMENT - WAIVER
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW & DISPUTES
The law applicable to the interpretation and construction of these Terms of Service and any transaction (including purchases made on this Website) using or related to the Website, shall be the Federal Arbitration Act, applicable federal laws and the laws of the State of California, USA, without regard to principles of conflict of laws, but subject to the Federal Arbitration Act and other federal law relating to the arbitrability of claims. You agree that all matters relating to your access to or use of the Website, including all disputes, will be governed by the laws of the United States and by the laws of the State of California.
You agree that any disputes and judicial proceeding (including arbitration proceedings) will be brought in Orange County, California. Both you and FAO Schwarz consent to venue and personal jurisdiction there. We both agree to waive our right to a jury trial.
You further agree that you may only resolve disputes with FAO Schwarz on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren't allowed under our agreement and these Terms of Service.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website or the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at email@example.com.
FAO Schwarz is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website. We strive to adhere to many of the available standards and guidelines.
FAOSchwarz.com (and FAO.com) aims to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.
FAOSchwarz.com has been built using code compliant with W3C standards for HTML and CSS. These sites should display correctly in current browsers, and using standards compliant HTML/CSS code means any future browsers will also display them correctly.
Although FAOSchwarz.com strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime, should you experience any difficulty in accessing the FAOSchwarz.com website, please don’t hesitate to contact us.
Phone: 800-326-8638 (Monday-Friday 6:00am to 6:00pm PST, and Saturday 7:00am to 1:00pm PST)