Pendant Mini Teddy Bear Keychain, lilac/grey

We currently offer free ground shipping on orders over $100. Oversize or additional shipping charges may apply to some items due to their size and weight, regardless of the purchase amount. The product page will denote if an item is excluded from the free shipping promotion.

Brands with oversize or non-standard shipping rates include: 2MamaBees, Baghera, Banwood, Best Ride On Cars, ColorJeu, Hansa, John Deere, KHW, MillerGoodman, Playsam, PonyCycle, Rian Tricot, Sideshow.

Some items from the following brands may also be excluded from free shipping: Barbie, Bunnies By The Bay, FAO Schwarz, Iron Studios, Kettler, Le Toy Van, Lucio Londero, Ruby Red Fashion Friends, Steiff, Tender Leaf, Wonder & Wise, WS Game Company. 

Unfortunately, at this time we cannot ship to Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico or APO/FPO/DPO addresses. We do not ship internationally.

**Please note that Saturday, Sunday and holidays are not considered business days for order processing and/or delivery.  

Continental United States Shipping Options

**Please note that Saturday, Sunday and holidays are not considered business days for order processing and/or delivery. 

Express Shipping

We offer express shipping including FedEx 2 day and FedEx Overnight for customers. With expedited shipping, please note that any orders placed after 10am EST will be processed the next business day. Any express orders placed on Friday will likely not ship until Monday, next business day.

Oversized Items

Some of our fantastical items are oversized and will take some additional love to get to you. We charge a flat rate shipping fee, ranging from $200-$350 for each oversized item on order. These items do not qualify for free shipping. 

We pride ourselves in customer satisfaction and will work to ensure you are happy with your purchase!

Online Return Policy:

In case you are not entirely satisfied with your purchase, we are here to help.

Initiate a return via our Return Portal within 30 days of receiving your order ($15 fee applies).

We will review the return inquiry and respond with a return label or additional instructions within 48 hours.

All products must be in their original packaging and not used or damaged. If your returned item arrives damaged at our warehouse, we will not be able to refund the purchase.

All items from FAO Schwarz, Sharper Image and Discovery have a 90-day warranty period. If your item breaks or is damaged, we are happy to provide you with a replacement within 90 days of purchase. 

Please note some items are final sale and do not qualify to be returned. Final sale status can be found on the website product listing page and includes clearance and food items.

Some items that ship directly from our partners may have additional instructions, restocking and/or shipping fees. Contact us for assistance with these return at contactus@fao.com.

Refunds:

Refunds are processed in the form of original payment, less the original shipping fee. Please note an additional $15 fee is applied to cover the cost of the pre-paid shipping label and our restocking fee.

All products must be in their original packaging and not used or damaged. If your returned item arrives damaged at our warehouse, we will not be able to refund the purchase.

If you have any questions regarding a refund or status of return, please contact us at contactus@fao.com.