We pride ourselves in customer satisfaction and will work to ensure you are happy with your purchase!
Online Return Policy:
In case you are not entirely satisfied with your purchase, we are here to help.
Initiate a return via our Return Portal within 30 days of receiving your order ($5 restocking fee applies).
We will review the return inquiry and respond with a return label or additional instructions within 48 hours.
All products must be in their original packaging and not used or damaged. If your returned item arrives damaged at our warehouse, we will not be able to refund the purchase.
All items from FAO Schwarz, Sharper Image and Discovery have a 90-day warranty period. If your item breaks or is damaged, we are happy to provide you with a replacement within 90 days of purchase.
Please note some items are final sale and do not qualify to be returned. Final sale status can be found on the website product listing page and includes clearance and food items.
Some items that ship directly from our partners may have additional instructions, restocking and/or shipping fees. Contact us for assistance with these return at contactus@fao.com.
Refunds:
Refunds are processed in the form of original payment, less the original shipping fee. Please note an additional $5 fee is applied to cover the cost of the pre-paid shipping label and our restocking fee.
All products must be in their original packaging and not used or damaged. If your returned item arrives damaged at our warehouse, we will not be able to refund the purchase.
If you have any questions regarding a refund or status of return, please contact us at contactus@fao.com.
